- Orders can be cancelled before being dispatched; Last minute cancellations cannot be entertained.
- Customer has to inform our customer services team on 03248283298 or can reach us on email: [email protected]
- Complain can be placed regarding wrong item delivered (color/size/model).
- Our employees will ensure your satisfaction; resolve issues as soon as possible.
- Payment can be made via Easypaisa.
- If any error occurs during transaction feel free to contact our customer service on [email protected] or 03248283298 available from 9am to 6pm.
Order placementadminCustomer can place orders directly by making an account. Account making requirements are Name, Email address, phone number, and delivery address (where the order is to be delivered). Once account is made, order can be placed. Order confirmation: An email will be sent for order acknowledgement. This email will include customers name, phone number, and delivery address, time of order (date and day), time of delivery and mode of payment.
Can I get the product refunded?adminYou can reach us through email: [email protected] or phone: 03248283298 to know if product is valid to be refunded or not. If product is valid to be refunded then only the procedure will begin.
How do I get to know if my product can be exchanged or not? (Exchange Policy)adminYour exchange claim can only be valid if,
- Item is not the one ordered or is not as advertised (color, model, brand etc).
- Item is defective, counterfeit or damaged at the time of delivery.
How can I return the product back?(return policy)adminOur customer service agent will inform you whether the product is valid to be returned or not. You can also ask us on 03248283298 or email us your query at [email protected]
How to cancel order?adminTo cancel your order please contact us on 0324-8283298 or email us your query at [email protected] so our customer service agent will check the status of your order and let you know either it is applicable to be canceled or not.
How can I claim warranty?adminFor warranty claims inform us at email: sal[email protected] or call customer service team at: 03248283298
Which currencies are acceptable?adminOnly Pakistani currency is acceptable.
How much time on average does it take for delivery?adminIt will take 3 to 4 days to deliver your order at your door step.
Are prices displayed negotiable?adminPrices displayed are fixed and inclusive of GST
What are the modes of payment?adminWe at T-Shop accept payments through following modes,
- Easypaisa/Easypay Shop
- Mobile Account
- Credit/Debit Card Payment
- Cash on Delivery (hand to hand)