Exchange Policy

Exchange Policy


  • We intend to keep our customers happy and satisfied. In case of any dissatisfaction inform us at our customer service phone: 03248283298 in the time period of 5 days of purchase maximum.
  • Before intending to return a product please go through our return policy and conditions applied, carefully and complaint must be justified.
  • Exchange can be claimed within a period of two days from the time of delivery. Once this period has passed no return requests will be entertained as per the policy period.
  • Our customer services team will verify order at first.
  • Delivery man can collect the received order and refund the amount at your doorstep for your convenience.
  • Exchange policy can be exercised only if product is dysfunctional or has manufacturing fault, then please refer to warranty-if product has any, inform us at mail: sales@t-shop.com.pk or call our customer service team for assistance at 03248283298.
  • The items must be undamaged, unused and in the condition in which they were received.
  • For replacement of product, Undamaged Original Product Packaging, Manufacturer’s Containers, Documentation, Warranty Cards, Manuals, and all accessories should be sent back.

Applied Conditions:

  • Item is not the one ordered or is not as advertised (color, model, brand etc)
  • Seal must be intact if there is one, item in original condition.
  • Item must not be used.
  • Item must include all packaging and accessories (including Undamaged Original Product Packaging, warranty cards, manuals, certificates of authenticity, tags, etc)
  • Item is defective, counterfeit or damaged at the time of delivery
  • Item must be in original condition
  • Item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)

 

FAQs:

1. How to claim exchange for a product?

Ans: You can claim exchange for a product by simply informing us at our customer service phone: 03248283298 in the time period of 5 days of purchase maximum.

2. How much time do I have to claim a return?

Ans: Returned/Exchange can be claimed within a period of two days from the time of delivery.

3. If return period has passed, what can further be done to solve my problem?

Ans: You can contact us on 03248283298 or email us your query at sales@t-shop.com.pk, so our customer service agent will guide you.

4. How do I know if my exchange claim is valid or invalid?

Ans: Your exchange claim can only be valid if,

  • Item is not the one ordered or is not as advertised (color, model, brand etc).
  • Item is defective, counterfeit or damaged at the time of delivery.

5. Can I place a refund instead of exchange?

Ans: Yes you can place a refund instead of exchange but it will follow a procedure. The product returned will be inspected and further analyzed if it can be refunded or not. On Average it will take 2 working days from the time we will receive returned product. For complete information please refer or refund policy page.

6. If my product is not valid to be returned, how will I be informed?

Ans: Our customer service agent will inform you whether the product is valid to be returned or not. You can also ask us on 03248283298 or email us your query at sales@t-shop.com.pk.